Tier III Support Engineer

The Tier III Support Engineer is part of a 24x7x365 team that troubleshoots systems that include: Citrix XenApp, XenDesktop, XenServer, NetScaler, VMware vSphere and View, Microsoft MDOP and Hyper-V, and other virtualization solutions. This is a fast paced team oriented position which provides technical support to military healthcare professionals around the world.
A candidate should have solid understanding of virtualization technologies in an enterprise-level Windows environment.

Roles and Responsibilities:

Troubleshoot and administer Citrix, VMware, and Microsoft Server solutions
Provide installation support by assisting with upgrades, installing Service Packs/hotfixes, and resolving service requests
Provide phone and remote support to various customers running various virtualization technologies
Assist on internal and external projects
This includes the installation and configuration under the guidance and supervision of a technical lead
Support and maintain customer facing hosted environment
This includes the potential of working different shifts (morning/day/evening/night)

Required Experience:

Minimum of 8 years of experience in installation and maintenance of Windows based systems or 1 year of experience with a BS degree in Engineering, Physics, Network Security, Information Systems or Computer Science.
Virtualization experience is preferred (XenApp/XenDesktop/VMware)
Individual must have the ability to troubleshoot technologies via phone and other remote tools
Secret Security Clearance

Desired Skills:

Should be knowledgeable with Windows 2008, 2012, Active Directory, DNS, Group Policy, and security policies
Should be knowledgeable in networking, routers, firewalls and V-LANs
Strong verbal and written communication skills
Must be organized and detail-oriented
Must have a team player attitude
Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner

Benefits:

Long Term Disability
Basic Life Insurance
Basic Accidental Death & Dismemberment Insurance
Direct Payroll Deposit
Leave Accrual
Holidays
Food trucks onsite daily
Free snacks, drinks, and coffee
Fun work environment
On site game room

Optional Benefits:

Short Term Disability
Additional (Voluntary) Life Insurance
Additional (Voluntary) AD&D Insurance
401(k)
Medical Coverage
Dental Coverage
Vision Care Plan
Flexible Spending Account Plan
Online Training
AFLAC Supplementary Insurances

Spinvi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Spinvi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Spinvi expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Spinvi's employees to perform their job duties may result in discipline up to and including discharge.

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